Shipping & Delivery

ORDER PROCESSING

Orders are shipped from Monday to Friday. This excludes holidays and we do not ship on weekends. Processing and shipping typically occur within 5-7 business days from your order date. You will receive an email confirmation and tracking information after your order has shipped. Kindly allow 1-2 business days for order tracking details to be updated.

We strive to deliver your order as quickly as possible; however, during peak seasons or new product launches, processing times may vary.

SHIPPING AND HANDLING

Most domestic orders can be expected to arrive within one week after shipping. After an order is shipped from our roastery, the handling of that package is primarily dependent upon the mail carrier service and does not fall under our control. We have no influence over the speed of delivery or tracking and delivery updates. We rely on third-party carriers to provide accurate information for such updates. 

All products purchased from Purebred Coffee Co. are governed by a shipment contract. This indicates that the title and risk of loss for these products transfer to you once we hand them over to the third-party carrier.

INTERNATIONAL SHIPPING

Buyers are accountable for covering any extra expenses, such as duties, taxes, and customs clearance fees. Before placing an order through our site, we recommend referencing your country's customs or border agency to confirm if they are accepting imports. By placing an order, you acknowledge your responsibility if the package is denied entry into your country. Please note that orders denied at customs due to dairy restrictions or COVID regulations will neither be reshipped nor refunded.

INCORRECT ADDRESS / RETURN TO SENDER

If a package is returned to our roastery due to an incorrect address, an incomplete address, being marked as "unclaimed" or "return to sender," or if it is considered undeliverable for any reason by the final mail carrier, please email contact@purebredcoffee.com to request a refund for the total product cost. Once the package is received back by us, we will promptly issue a refund. Please note that shipping costs are non-refundable.

We are not liable if your order is delivered to the wrong address. We kindly ask you to check that your information is correct before submitting an order.

LOST / STOLEN PACKAGES

On rare occasions, packages can be marked as “delivered” but you have yet to receive it. If this happens with your order, we suggest taking these steps to help resolve such an issue:

  1. Wait a Business Day—delivery vehicles may use GPS programs that can mistakenly mark a package as "delivered" early. Please allow one additional business day and see if your package arrives.
  2. Contact your Local Post Office—we recommend reaching out directly to your local post office or the mail carrier scheduled to deliver your package (this information can be found through your order's tracking information). In most cases, your local mail carrier should have the resources needed to provide you an answer or point you in the right direction.
  3. File a Claim if Necessary—if your package still does not arrive after taking steps 1 and 2, we recommend filing a claim with the mail carrier that was scheduled to deliver your package.

Please note that Purebred Coffee Co. cannot refund or reship orders that were mis-delivered by a mail carrier or stolen from your property.

BROKEN ITEMS

At Purebred Coffee Co., we’re committed to ensuring your order arrives in perfect condition. If your item arrives damaged or broken, please follow the steps below so we can resolve the issue as quickly as possible:

  1. Contact us Promptly—please reach out to our First Impressions Team within 2 business days of delivery. You can contact us through the email or form submission found on our Contact Us page.
  2. Provide Documentation—take clear photos or videos showing the damage and the packaging it came in. Please also include a photo of your whole packaging slip. This helps us process your claim efficiently and assists us in improving our quality control process.
    You must provide documentation of the broken item to receive a replacement or refund.
  3. Keep the Item and Packaging—do not dispose of the damaged item or any packaging materials right away. We may need them for inspection or return.
  4. Follow our Instructions—our team will guide you through the next steps, which may include returning the item or scheduling a pickup.
  5. Resolution—once the damage is verified, we will send you a replacement or issue a full refund, depending on your preference.